Outdoor event disclaimer:
Unfortunately, we do not offer outdoor event decorating services at this time. This includes events held under tarps, tents and barns that do not have a poured foundation (dirt floor). We currently focus on indoor events at locations such as residences, venues, gyms, and more.
How do I book a service?
Thank you for considering us! To book a service, please reach out to us via our contact us page to make arrangements. We would be happy to discuss your rental needs. All rentals require a 40% non-refundable retainer at the time of booking. Please remember to check our openings page to confirm if we are available for onsite installations.
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Confirm your rental needs and book a face-to-face consultation. Over the phone consultations are also available.
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Receive your invoice and contract electronically. Once issued, they are only valid for 2 weeks.
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Once reviewed, your 40% non-refundable retainer can be made to secure your date. All major credit cards are accepted.
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Your booking is complete! We will work with you to draft a digital mockup design to help bring your vision to life.
How soon should I book my service?
We recommend booking onsite event decorations as soon as possible to secure your date. We can accept bookings up to 24 months in advance. Please visit our openings page for available dates. For more information, please refer to our Contact Us page.
What payment options do you offer?
We accept all major credit cards, cash or personal checks made payable to Magical Quest Party Decor LLC.
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A 40%, non-refundable retainer is required to complete your rental.
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We can only hold your reservation up to 2 weeks from when we issue your invoice and contract.
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If payment is not receieved within 2 weeks of your invoice issue date, the invoice is voided.
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Payment must be made within 24 hours if a new invoice is issued after it expires.
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The full balance MUST be paid at least 7 days prior to the event date for onsite installs and balloon orders. A late fee will be accessed if that deadline is missed.
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For individual rental items, the remaining balance is due at the time of delivery (Example: throne chairs and flower walls)
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We offer payment plans leading up to your event date. Happy to set up a payment plan that meets your budget!
How far do you deliver rental items?
We service Des Moines, Iowa and surrounding areas. Free delivery is included if within a 30-minute driving distance from central Des Moines. Delivery fees apply for father distances.
1: Individual Rental Items or Just Balloons Orders: Up to 1 hour from Des Moines.
2. Decoration Services: Up to 2 hours from Des Moines.
We cannot accommodate distances over 2 hour from Des Moines at this time. We appreciate your understanding.
What services do you currently offer?
We offer a variety of services and items. Please don't hesitate to reach out for any of your event needs. Please visit our Services and Pricing Page for our package pricing.
Balloons:
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Balloon Arch
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Balloon Centerpieces
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Balloon Garland's
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Balloon Tower's
Event Decor Setup:
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Curtain Draping
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Centerpieces
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Custom Favor Boxes
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Custom Props
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Dessert Table Linens and Trays (Desserts not included. You must cater)
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Entrance Decor and Arches
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Focal Points
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Guest Tables
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Head Table
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Linens
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Panels
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Wedding Ceremony Arch
Rentals - Individual Rental Items:
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Flower Walls
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Marquee Letters
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Props
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Throne Chairs
I couldn't find a pricing package that fits my needs. Can I rent items individually?
We can certainly try our best to accommodate your rental needs. We are open to renting our items when they are not in use such as throne chairs, flower walls and backdrops panels etc. Visit our Individual Rental Items page for pricing information. Please reach out to us for availability.
What is your cancellation and rescheduling policy?
Cancellations Policy:
Retainers are non-refundable once your booking is complete.
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Please consider rescheduling your event to avoid losing your retainer.
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Please review our rescheduling policy below for additional information.
Rescheduling Policy:
We understand that unforeseen circumstances may affect your event.
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You may reschedule your event up to 60 days prior for an available "future" date.
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If you must reschedule your event beyond the 60 day window, additional fees will apply. These fees will apply due to there being no guarantee that we can book an event for that day.
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There may be exceptions to this policy, please work with us for weather related issues or emergencies.
Do you offer live floral arrangements?
Not at this time. All of our floral arrangements and centerpieces are made with artificial flowers.
Do you offer event planning services?
Not at this time however we would love to partner with your event planner of choice to help bring your vision to life!